FAQs
Shopping Information
How do I place an order?
Placing an order on CasingHub is simple. Browse our product categories, select the phone model and design you prefer, add the item to your cart, and proceed to checkout. Once your order is confirmed, you will receive an email with your order details.
How can I be sure the case will fit my phone?
Each product page clearly lists the compatible phone models. Please double-check your phone model before purchasing to ensure a precise fit. If you are unsure, our customer support team is happy to assist you.
Can I change or cancel my order after placing it?
If you need to modify or cancel your order, please contact us as soon as possible. We can make changes only before the order has been processed or shipped.
Do you ship internationally?
Yes, CasingHub ships to many countries worldwide. Shipping availability, costs, and estimated delivery times will be displayed at checkout based on your location.
How long does shipping take?
Order processing typically takes 1–3 business days. Delivery times vary by destination and shipping method selected at checkout. Tracking information will be provided once your order has shipped.
Payment Information
What payment methods do you accept?
We accept major credit and debit cards, including Visa, MasterCard, American Express, as well as other secure payment options displayed during checkout.
Is my payment information secure?
Yes. All transactions are processed through secure, encrypted payment gateways. CasingHub does not store or have access to your full payment details.
Will I receive a confirmation after payment?
Once your payment is successfully processed, you will receive an order confirmation email with your purchase details and order number.
Why was my payment declined?
Payments may be declined due to insufficient funds, incorrect billing information, or bank security restrictions. Please verify your details or contact your bank for further assistance.
Order Returns
What is your return policy?
We want you to be satisfied with your purchase. If you are not happy with your order, you may request a return within a specified return period after delivery, provided the item is unused and in its original condition.
How do I request a return?
To initiate a return, please contact our customer support team with your order number and reason for return. We will provide instructions and the return address if your request is approved.
Are return shipping costs covered?
Return shipping costs are the responsibility of the customer unless the item received is defective, damaged, or incorrect.
When will I receive my refund?
Once the returned item is received and inspected, refunds will be processed to the original payment method. Processing times may vary depending on your payment provider.
What if I receive a damaged or incorrect item?
If your order arrives damaged or incorrect, please contact us immediately with photos of the issue. We will arrange a replacement or refund as quickly as possible.